I came to the DHL branch in South Liverpool at 11.35am 2nd November 2022 and was met by a lady with a name tag on known as Karen, what rude, abrupt, arrogant, and Impolite staff member she was, appalling in her mannerism and customer service approach. I am dumbfounded and would not of believed that such a reputable company as DHL would employ such a person to work on the front desk in the customer service department . I felt the whole experience offputting. I fully understand that sending goods abroad has to be checked individually and personal items must be looked at and inspected for security measures and procedures must be followed. I fully understand this and have no issues with this procedure, however the staff member doing this job is absolutely dreadful. Being in business myself I am of the firm belief that providing good customer service/satisfaction is imperative and of paramount importance along with politeness and courtesy is all part of a procedure in dealing with the clients. CAN NOT, WOULD NOT, WILL NOT, AND SHOULD RECOMMEND THIS SERVICE TO ANYONE.