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Anonymous
They originally had the wrong address so I changed it on their website, but I forgot I wanted to change the delivery instructions so I did that but for some reason when I did do that it reverted my address back to my old one. Then when I went to go change it back it wouldn’t let me change the address as it said I reached the limit of delivery requests. While I tried sorting this out they already tried to deliver it to my old address once and my new address once (the one without delivery instructions). I contacted customer service and they changed the address and kept my delivery instructions. i got a notification saying they apparently attempted to deliver it today but they never knocked or rang the doorbell and I know that as I never left the house so I could make sure I get it. They either never showed up or didn’t follow instructions (neither would surprise me). Now they told me I have to go to another location to get it, but i tried searching for one on their website and nothing near me showed up. The nearest one is 3 hours away. I don’t think I’ve ever had a company stress me out more than this one.
2 years ago
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DHL has a 1.3 average rating from 1,530 reviews