My parcels weren't delievered. I sent parcels from Groningen to Bratislava where I was moving so I sent them to my brother and was waiting at home but they were not deliered because delivery guy couldn't find my adress(idk how because it is in google maps). The delievery guy din't contact me that he can't find my adress. Parcels were sent back to Groningen and I've contacted consultant with live chat that advised me to wait some time until my parcels will be sent to service center from service point. They had to be in a service center already but I contacted consultant again and she told me that she doesn't see my parcels. I want to receive my parcels back because I'm waiting already more then 3 months. It was not my fault that delievery guy couldn't deliever because the adress that I indicated is correct and I was waiting at home. Now, my parcels are somewhere in sorting center and as consultant told me I have to wait again almsot 1.5 month to be them returne back. But the problem is that I don't even know who are living at my previous adress right now. So they will just be delievered to random people.I have medicines there that I need for my health but DHL doesn't care and they on't even know where parcels are because last time when the uptade on my account on parcels was last month and consultant from live chat doesn't even know where they are right now. They don't want parcels to be delievered to me. They just told me to wait 1.5 month more and hope for something. I don't even know for what to hope. The bigges problem is that noone wants to solve my issue and I can't even reach people who can solve this issue. They told me that IF people who receive my parcels will refuse them than I can ask my friend to come to servise point to collect them but what if they except parcels? Random people will just collect my personal staff? I don't even know what to say. They WORST delievery servise that I've ever used, if the problem won't be solved soon, I'll never use their sevices and will do everything to not DHL be used by my friends. It seems so stupi that parcels are lost, can't be delievered where I want(even with proofs that me is me), have to wait months to receive them and I even can't change my delievery adress with proofs that me is me or any other informaton. And the biggest shock is that noone can take care of such issues, I just have to wait. I hope that their customer support will see my review and make any actions to solve probem. It'll change my mind maybe but for now I do NOT recommend to use DHL. The worst servise ever