I have had a roller coaster ride. the 5 stars is not enough for the London branch. I had a very important document that was being delivered from Pakistan.. something I needed to travel with. I was following my package from the first day. On Friday it stated it was in Hamilton, so I called and was told I could pick it up to in Hamilton make things faster. I was told I would have it 100 percent so I booked my flight.. to see my Mother in law who is palliative. The customer service rep said 100 percent it’s here, come get it. I drove to Hamilton… they couldn’t find it. Ok not in a panic, I fly out Wednesday at 8 am.. I was told they would hold it at the staples store in London… would be there Monday morning. Friday night I get a notification stating my package was in the Middle East… what??? I go online to chat with someone.. thinking it was a mistake. Oops they are closed until Monday morning. All weekend I fretted and lost sleep.. but thinking it’s ok it’s a mistake. Called first thing Monday morning and was told “ we are sorry there was a scanning error” it is in fact in the middle East… Panic set in. I took the day off work and spent countless hours on the phone.. this time being told they are not sure where the package is but not to worry I will have it before my travel. I was told it would be at Staples in London on Tuesday. Another sleepless night.. woke up early.. states it’s in Ohio USA, but will be in London today… and held at Staples. I got yet another notification stating it was delivered to Toronto… call and was told yup it will be there in a few hours. some one will call you soon. 4:30 comes.. get a call saying my package was delivered in London.. go to the depo in London by 6 pm and pick it up. Perfect. I get there at 5:04… it’s closed…,what??? no problem a lot of workers. A very nice gentleman asks if he can help… explain the story.. he says “ no problem” goes to look for it… no where. The same man then went and spoke with the lead person name Chris… who had already left for the day. Chris was there in 10 minutes ( came from home) to assist me. Chris then got Val and Roy involved in searching for my package. Chris made several phone calls and stated he would drive to Hamilton himself to get it. after several hours of getting a run around ( chris not me) Chris called and stated I found it!!! Chris informed me that he was going to meet the truck at 2am to make sure i received it. I had to change my flight to a later flight( which cost me an arm and leg) but Chris said if he had to meet me at the airport he would. bottom line DHL London is so lucky to have such amazing dedicated employees like Chris, Val, and Roy who went way above and beyond to make sure I make it to say goodbye to my Mother-in law. i must mention none of this was the Londons fault Hamilton dropped the ball several times but Chris and his team went above and beyond. Thank you from the bottom of my heart. DHL is lucky to have such amazing dedication from it employees.