Do not send any packages to Europe using this courier. They charge an exorbitant £42 for a very small package, and despite numerous emails explaining that it's a gift for my mother, they still charged her 52 euros, claiming it's for customs tax. The total cost is less than £135, including mostly second-hand items. Imagine sending a small Christmas gift to your mom, only for her to end up paying 52 euros just to receive it. I will never use DHL again. Despite multiple emails requesting correction of the customs tax, they ignored my pleas. The first delivery they hesitated to give, and my mom paid for the second delivery as there seemed to be no alternative. I have proof of emails with no resolution. Beware and avoid using this service.