DHL lied, denied, swept me aside.
I was overseas and sent a package homeward with DHL to arrive when I returned- it was small enough not to need to pay customs. DHL sent it back without informing me, lied about calling me 3 times, denied any wrongdoing, and refused to refund. I'm a poor student and had to pay over 100$ again. I went with FedEx next, which is far more reliable.