Never accept signature waiver with DHL I would have liked to give a 0 rating. I paid extra money to have my delivery expedited and secured with a signature. However, on the day before delivery, I was bombarded with SMS messages from DHL regarding the signature release. I finally agreed, on the condition that the package be brought inside the building and not left at the entrance. The package was stolen 1 minute after the delivery person left it outside, completely ignoring my signature release condition. Even with security system photos as evidence, DHL refuses to acknowledge the negligence and unprofessionalism of its delivery person and refuses to refund me. Not to mention the agent who processed my refund request who doesn't even know how to write in English and closed the request in an abusive manner.