Worst company to ever deal with. They were supposed to delivery my two suitcases a small one and a larger one on the same day. They delivered the smaller one and said I was not home to deliver the second one. I got an email later that day saying it was ready for collection at the DHL point, but they did not specify which location. What a disaster that the product then got sent back to the seller without notifying me. The DHL customer service team is so slow at responding, that they sent it back a week later before they even investigated the issue. I had to repurchase a new one again and waiting on the refund for the other. Avoid avoid avoid DHL.