By far the worst packaging delivery service I’ve EVER experienced. I ordered a product & scheduled my delivery date for Thursday, September 19, 2024. DHL repeatedly changed the delivery date without my permission & attempted to deliver my package 3 days in a row. On Monday, when the delivery guy called, I informed him that my package was scheduled to be delivered on Thursday 9/19/2024. He said “ok this is my route so I’ll be the one to drop it off again.”—— I received an email & text from DHL & had to reschedule the delivery.
On Tuesday, I received ANOTHER notification via text & email that my “package would be delivered today” —— excuse me? What?! SMH I immediately called DHL to file a complaint & spoke with a representative who informed me she would fix the issue. The email I received from her/DHL stated “As requested, no signature is required for this shipment” and my pack would be delivered on 9/19/2024 on the ORIGINAL DATE without the need for a signature which I was ok with.
On Wednesday, September 18, 2024, at 11:47am I received ANOTHER notification via email & text that my package would be delivered “TODAY from 1600-1800”.. At 12:08pm, I received a notification via email & text that my package was unable to be delivered. Honestly, I don’t think they tried. NO ONE CALLED ME. I immediately called DHL AGAIN for the second time to file another complaint & have the package delivered on the ORIGINAL DATE 9/19/2024. The guy was passive & pretended to care. At that point, I didn’t trust this company to deliver anything. 3 delivery attempts on 3 incorrect days!! So I scheduled to pick up my package from the V Street location in Washington DC. I’ve never dislike a delivery company so much in my life!! Incompetent is an understatement!! BEWARE!!