this is not the first time these dhl people did. third time . they never deliver my parcel , they just come and dont even knock the door or ring the bell even if someone there at home and waiting urgent for the parcel. so very bad customer service. why should we pay more and tell them to deliver ? ... please provide a good customer service to the customers who trust you people and pay the money.hope you all understand what customer service is after taking huge amount from the customer.