I had made an online purchase and DHL was the company delivering the package, I was told Wednesday Nov 14th between 8am and 8 pm was the window.i run a small business and was at the front desk all day on the 14th, the driver sent a text claiming that he made a delivery attempt at 5:15 which was not true. I'm in a small plaza that overlooks the whole parking lot and know for a fact that he was never here so I had to reschedule for the next day some time between 8am and 8pm and I called customer service to ask what was going on with the driver and they seemed friendly enough, but the next day it was almost 8 and they haven't made the drop yet so we called the driver who seemed very frustrated with the call and told me he wasn't going to be able to make it so we closed up as usual. I called customer service again and asked what the hold up was and was told the driver made another delivery attempt that night after I closed, he most certainly did not! so I told them to turn the package around and send it back that I would look for a supplier that went through UPS or FedEx to which they asked if I was refusing the delivery. How can I refuse a package that they haven't delivered? So they blamed ME for the error because I didn't tell them that I was a business, that they thought it was a residential delivery. if the driver had showed up the past 2 days as he claimed at a commercial plaza with insurance companies etc. in it he would have known it was commercial and not residential and should have corrected it there but did not. If you can avoid doing business with DHL then don't, TERRIBLE, TERRIBLE, TERRIBLE! this is not an American owned business and their hired help seems very poorly trained.