Possibly the worst customer service I have ever come across!! Sent me an e mail to say a delivery was on its way, waited in all morning but nothing arrived. Sent me another e mail saying it had been delivered and signed for by somebody with my name. I replied, pointing out that this was not the case. They did reply, to say that the parcel had been delivered and signed for as arranged. I replied again, pointing out that this wasn't true, they replied saying the parcel had been delivered....etc. I then tried speaking with the live chat, they kept me waiting for 45 mins then said they couldn't deal with the problem, and advised using the telephone help line. After 4 attempts to get through, entering my 14 digit consignment number each time, I finally spoke to a disinterested 'adviser' who told me to contact the sender. When I pointed out that I wasn't sure who the sender could be, he put the phone down! I will now refuse to order from any company who use DHL to carry out their deliveries. Hopeless.