I truly wish I could leave negative stars... DHL have been absolutely horrendous - a bridesmaid's dress was sent to me from the U.S, they twice scheduled the delivery for which I took two days off work and never came. When I FINALLY manage to get ahold of someone, I'm told that I should have known that I needed to pay VAT and that they hadn't actually sent someone out with the package... I paid the VAT. So their total disregard for the value of my time meant I changed the delivery address to my work address. After a few days, I contact them again to ask why it says my package has been delivered when it hasn't - they say it has a new tracking number (no one had reached out to let me know) then they 'attempt' to drop it off and I, the recipient, have apparently refused delivery... I cannot stress enough how terribly DHL has been. I have not set eyes on this package nor have they attempted to deliver it - the package arrived in the U.K on April 17th and it is now two weeks later. Will I even get it before the wedding?? (In a few months!!)