1. Missed parcel. HOW?!?!?! I was home all day! I got a big wide window in the living room with my son playing all day with the tv on. I didnt hear the door bell nor anyone knock in the door! 2. I have asked to redeliver tuesday. I phoned this morning and said its left the depot already and it was made clear to me that it will be deliver today, i was in my living room since 7am and phoned them at 3:30 to say what time it will arrive, then i was told its in the depot waiting for me to collect. I have been waiting in my living room for over 8 hours just for them to tell me later on that my parcel was also waiting for me in the depot. This company needs shutting down