The reputation of this company depends on its delivery drivers and its customer service , and one bad apple can ruin a customer’s experience. This has been the story in my case, having been given three dates for the delivery of my parcel, and being let down on all three occasions. Couldn’t care less attitude by customer service operator, the delivery driver telling downright lies about so called attempts to deliver. It was basically “my problem” even though it was they who had failed to provide an acceptable service. Would never again by anything from a company using DHL to deliver.