Terrible, first was three days late in picking up the parcel. The seller stayed in to await the pickup but they never showed. Customer service told the seller they would deliver on Monday to compensate. The parcel was not delivered Monday, in fact the tracking information showed that it would be delivered today (Friday). On Wednesday it arrived at a delivery facility three hours drive away from here, it was there for two days before departing in the early hours of this morning. It has still not arrived at the local delivery depot. A milk float could travel faster!! Called customer service and was told that because today's delivery truck has already departed then it will not likely be with us today, but will be with us next week!! This is totally unacceptable, has caused us a lot of grief as well as cost us a lot of time and money!! Any way of getting compensation??