I called DHL to collect a letter today since online booking is not available for the customers who have not registered with them.
The staff did asked many unnecessary questions and took me 11 minute to get book for the collecting, as the result the call cost me nearly £6 , I was charged by my mobile company 49p per minute with the number begin with 0844 ...
The service I was received from the make stuff is very bad, my booking ref is 17168394, so hopefully the manager in charge should be able to trace down and listen to the phone recording.
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