There was an issue on my order where two digits of the post code where wrong. Apparently this was enough to throw a delivery and logistics company into a state of confusion and something that could have easily been rectified if they just called the phone number on the order or gave customers a way of contacting them. The idea of providing customer service through social media is a great one until the company decides responding once and then ignoring more than ten messages constitutes as good customer service. When someone finally called me back, their only course of action was to blame other members of the DHL customer service team, offer a half-hearted apology and tell me that I was in the wrong. Where possible, I will elect not to use DHL again and I strongly advise anyone else to do the same unless they want to face a wall of impenetrable customer service fronting a company whose sole service is clearly flawed.