Appalling service. After not being able to get my parcel from a locker, despite several tries, I contacted Customer service who said they would deliver to my home. Waited in all day, no delivery. Phoned customer service at 7p a minute to be told they can't take the parcel out of the locker for re delivery for 7 days, so why I was told it would be re delivered a day later, God only knows. Poor organisation, clearly profiting at the cost of customer satisfaction. I order goods regularly from a company who use DHL, so will complain to them also about their choice of delivery company. If enough people complain maybe they dump you. Companies like DHL don't deserve to be in business.