I would never use or advise using this company. Why? read on. While I can accept that things can go wrong occasionally with delivery services, traffic, vehicle breakdowns, accidents, etc. but what is most exceptionally annoying is not advising the client when a delivery goes badly wrong. On Thursday I waited for my next day tracked delivery sent on the Wednesday, nothing arrived at the due time, after three hours overdue I checked their tracking on line, it stated that the delivery was due three hours previously, no mention of the delay. I checked again later, the tracking information had been updated advising that it would be next day, Friday, delivery with no explanation. On Friday, the tracking site had reverted to the original information, i.e. delivery was delayed until Friday. I waited all day until 4.00pm then contacted customer services by 'phone. The person who answered advised me the my parcel was back in the warehouse, she was very apologetic and told me they could not deliver on Saturday but that I could collect it myself, 49 miles away, on a Friday at 4.00pm? No thanks! Finally arrived 5 days late, no reason given, no apology and their terms and conditions effectively mean that no compensation is due.