DON'T USE DHL EVER! I've heard DHL had really bad service for a longtime now so never voluntarily used their service at all. But I had two experiences with them because I purchased something online and the sellers mailed the parcels using DHL. Both times the parcels never arrived on time and what's really upsetting is that they gave you a delivery time that they don't stick to and make you sit at home wait for whole day and then send you the 'Sorry we missed you because you were not home' email when you have been home ALL DAY just for the sake of an important parcel. It's one thing that things went wrong and delivery is delayed but another when you let the customer to take the blame for something you made up. What's even more annoying is that after I received their funny email I called their customer service right away (literally right away so the driver might be able to come back if he is not far away). I was then told that customer service phoned the driver and he is coming back now as we were speaking and he would phone me before he arrives. At that moment I was like okay at least I can get my parcel today then I waited for another TWO HOURS and nothing. I then phoned the customer service again, who looked into the case and told me that the driver has returned to the depot and couldn't deliver today. ARE YOU KIDDING ME? I wouldn't know the driver was not gonna come if I didn't phone them and they're just let you sit there and wait. I guess its NONE of their business anyway!!! Please DO NOT EVER USE their service if you are mailing something, there are plenty of other options, and the same for merchant, using DHL would only make the experience unpleasant for your customers, which is no good to you as well at the end of the day. I gave one star for the second customer advisor who were at least helpful at sorting out whats happening.