Is there 0=ZERO star? DHL is basically a Mickey Mouse operation. Several people and departments not having a clue of what basic customer service mean. Thinking it would have been quicker to deliver stuff to my company before going on holiday, I booked with ipostparcel (a dept of DHL handling the payment and refunds) for a collection from my house to happen the day after for a next day delivery. The collection did not happen - And I waited between 8am and 6pm, the comfortable time window I was given when booking. DHL customer service could see in their "system" (is there one?) that the driver had come to my address but nobody was in. Not only there were 2 people in the house, but also a loud dog, our neighbours know when the postman is at the door. Go ask them. As I am off on holiday tomorrow afternoon I proposed to have the parcel collected tomorrow before 10am, worst case, or get my money back. DHL customer service could not guarantee that. Luckily I could do the following. I will wait until I can tomorrow and if nobody collects the parcel I go on holiday, as I would be, allegedly, refunded my money if several collections are attempted and I am not in But this is not practical for me, as I MUST deliver this parcel this week, as it is needed by a colleague at work ASAP. If a customer asks DHL customer service for a refund, they do not have the power to trigger the refund. Do you want a refund? Go on twitter, whether you have a twitter account or not, connect with ipostparcel twitter account, send them a Direct Message and hope they get back to you. So far, 1 hour on, no answer. No hope in hell they will do until 10pm tonight, when they close for the day,