Delivered to home address, wasn't in, had redelivered to DHL drop off shop. Didn't leave me with pick up code or any instruction how to pick up. Staff in pick up shop rude and a jobsworth. Called DHL, struggled to get through to correct department. Was told pick up code would be sent to my phone in 30 mins, 7 days later DHL do not give two hoots, having it out on twitter with them and they seem to not understand how I can pick up the item. Missed the gift it was intended for. DHL do not care. Are compensating me even though I paid £6.99 for next day delivery. Would NEVER use again. Stressful from start to finish. Worst delivery company I've experienced.