If I could give them 0 stars I would. Told delivery 15:22 - 16:22. Got message at 16:32 on their booking screen to say they were running late. At 16:40 got message: 24th October 2019 16:40 - We're sorry but we haven’t been able to deliver as our driver was unable to gain access to the delivery address. This is a lie. I am in. There is no problem accessing my flat. My door bell was never rung. I kept checking the road (I live in a cul de sac with very good visibility of the road) but no sign of a van. I do not live near to the collection point. I do not have a safe place to leave parcels. Not all my neighbours are in during the day or reliable.