DHL are totally disgusting. They are the worst delivery company that I have dealt with in my entire life! I was supposed to receive my parcel on Tuesday the 29th October and it is still yet to arrive! Firstly I got an email saying that my parcel will be delivered on a certain time and then I got an email stating that my parcel will be delayed. I also got another email saying that they could not gain access, in which is a COMPLETE LIE as I live in a normal house with a very wide drive! You have to wait around 30mins on hold to get through to a shocking call center where all the advisers do is just lie and also cut you off!! I spoke to Susan who did nothing, Samantha who totally lied through her teeth saying that my parcel had been delivered and it CLEARLY HAS NOT!and Elisa who cut me off. I will never use DHL again for the rest of my life and advise everybody else to never use them! I also received an email and a text message, saying that my parcel has been delivered and it has not. I do believe that this is FRUAD, therefore will hope to take legal action!!! and I have saved all my emails and txt notifications for an audit trail and for evidence!! I will be taking this further and will be in touch with Trading Standards and the Ombudsman for sure about this! Oh and by the way, they have set something up so that I now cannot contact the call center and will have to use an alternative number in which costs SIX POUNDS starting off. So I advise thinking twice before using DHL