Awful 1st experience of sending to abroad. There is a time when you want to send something to someone abroad first time, and you just ordinary person without law knowledge and something goes wrong from beginning. I decide to send birthday gifts to my family in Mexico with DHL ( just small two gifts with a little of sweets ), I went to DHL Service point to pick up suitable box to pack it in home, DHL worker didn't advised me that they will have to open that box later for check control so I packed that box very well, later I had to repack that box again in DHL service point because I was asked to open sealed box again ( I understand that they had to do that for security reason ). After I send my parcel in few days my dad has call from DHL and they explained that it's forbidden to send food in Mexico form EU, so they need to remove those sweets. We agreed ( however nobody in DHL wasn't advice me do not send sweets in Mexico ). Few days later my parcel was attempted to deliver, however courier was asked my dad to pay duties, which was marked in delivery statement I was signed, however DHL customer service desk should mark it CLEARLY that you have to pay duties or taxes. So resuming all experience it took 8 days to delivery my parcel with Express service and I had to pay 40£ for 2kg box and another 25£ of duties in Mexico! Never again, and it's not about money it's about services.