you will see my review below u.name rufusdufus -This is a copy paste, then I will continue to the eventual delivery - Tuesday, delivery delayed then unable to gain access, Wednesday, unable to gain access (I waited in all day on both days) they lied. Thursday I went online and arranged delivery to a local pick up point and drop off point (a local shop) site said will be delivered to the shop on friday, no email confirmation and you guessed it, it didn't happen. Contact customer service who say We're looking in to why it didn't go out today and will see that it goes out on Monday. I'm not holding my breath. Continued Monday arrives and leaves still no delivery. Tuesday (today) a message via twitter. "We now know the shop you chose no longer takes deliveries, do you want to collect your parcel or can we arrange another delivery day". Two things here, first of all, I chose the shop because it was one of two within half a mile from my home out of those offered by DHL's system when I tracked my parcel and the system asked if I wanted to have it delivered to one of their collection points. Second point, if that was true why did they not tell me that on Friday or soon after it actually happened. Anyway, I thought I would have a game just to see what happens (btw, my order was 10 kg peanuts for wild birds and I have now bought some from elsewhere and they weren't urgent any longer) Anyway, I thought I would see what happened if I told them to return to vendor because I am leaving home and will not be back until January. (Guess what, trip cancelled) The parcel turned up an hour later at around 12:30 There usual delivery time is 14:00 onwards so I'm guessing they sent it out special. Well this I have to say was initially one of the worst delivery experiences I've had until Friday when I accepted it wasn't coming and went out and bought from elsewhere, I now have enough to last a few months so something positive comes out of it. I will never knowingly buy anything from any vendor who uses DHL again and I would advise you to do the same. They must be the worst delivery company in the country. Strange that it got worse after my initial review, do you think they knew.