My review went from 1 star to 5 star and here is why.... I got the text about my parcel delivery whilst on my way to an appointment. I phoned them and got an automated service that only gave me the same information as the text. I phoned two other numbers who simply transferred me to the same number I missed my delivery, it was brought to my address though, a neighbour told me. I rebooked it to be collected by myself l, got a 30 minute train journey, a 15 minute bus and a 10 minute walk to the depot. The parcel was there, only took me 5 minutes to wait, so I was already happy. It was a large parcel and I carried it towards the bus stop. A DHL driver passed me then came back, asked where I was going, gave me a 15 minute lift to the train station and was an absolutely lovely person with a good heart. That made my day more than the item I actually collected lol! We need more people like that in the world and all I ask from DHL head office is please give us a good customer service option on the phone. Thank you once again to Jez, the driver at the Dartford depot and God's blessings to you and the family.