My estimated delivery time was Monday 30th December, but DHL attempted to deliver the parcel on 27th when I wasn't expecting it. I tried to redirect the parcel to the local collection point chosen from DHL website. They failed to deliver it to this address three times. I spoke with customer service on 2nd January and I was told that I have to collect the parcel from the depot. I travelled for two hours just to find out that the parcel is not there as they were trying to deliver the parcel again to this same collection point and failed again. I was assured that they will deliver the parcel to my primary address the next day and they gave me a telephone number to call depot in the morning. In the morning lady said she will not talk to me due to GDPR policy! I called customer service again and they couldn't track my parcel. They took my telephone number and told me they will call back ASAP. They never did! It's horrible horrible company!