Avoid at all cost. It is impossible to speak to a human when something does go wrong, and with DHL, something is guaranteed to go wrong! I had a package sent from the UK to Da Nang, Vietnam. From the point of me entering the address of Da Nang into their system to it arriving in Vietnam, someone or something changed the city from Da Nang to Hanoi... Unsure how or why, but mistakes happen etc..... BUT after trying for 5 days to get through to a human, to simply request the change, it is impossible! Their only number 02476 937 770 is fully automated with no option anywhere to speak to a human operator... Possibly the worse company I have ever had to deal with!