Parcel arrived Monday, apparently required a VAT payment of which we hadn’t been informed. Demanded cash which we didn’t have. Wouldn’t wait while we made payment over the phone. Told parcel out for delivery on Tuesday, checked tracking at 5pm, there was a note to say delivery attempted but nobody at home, which was untrue as we’d cancelled arrangements to be there. Rearranged delivery for Thursday as we had an extremely important appointment Wednesday. 13.25 Wednesday received notification they’d attempted delivery! Phoned and was promised delivery today Thursday. Just had message through 18.15, to say they attempted delivery but no one one was home. I haven’t left my home all day. Their service stinks!!!!