Item supposed to be delivered by 'end of day' on Wednesday but no package arrived. I contacted customer services and had an email apologising that I would receive it by 'end of day' on Thursday. Still no package. I was then told today about an 'operational error' and that my package hadn't actually gone out with the driver but would be with him after 11am this morning and with me 'by the end of day' . The tracking system that allegedly shows updates is still showing that my package is still in Bristol and the date is showing as yesterday, nothing about today. In my last correspondence to customer service I was told my query was now being passed to a Network Advisor. I have just received an email from them saying that I've contacted the depot to request a delivery on Monday!!!! I have done no such thing!!!! I want my package NOW as it's a birthday gift! I have never experienced such an abysmal service! Whether I receive my item is anyone's guess but DHL can be rest assured I shall be taking this further.