Extremely Bad DHL Express Service in Istanbul I have been living in Istanbul for the past 6 months. During this time I was ill three times and I could not manage this illness. I did not go to a local doctor because they overcharge people and they dont speak English so communication is difficult. The last time I was very ill with symptoms similar to the corona virus. The pharmacies here do not have excellent vitamins. So I decided to ask my brother who lives in Australia to send me good vitamins, Vitamin C, Cod Liver Oil capsules and an Immune boost vitamin. With the corona virus being harmful. I wanted to protect myself in the long term rather than always having to depend on antibiotics. My brother lives in Brisbane so on Feb 18 he posted a a package to me with these bottles of vitamins. He sent it DHL express from a local post office in Brisbane. He sent me photos of the bottles of vitamins and the pacakge. Tracking Number-EJ 252296624AU DHL waybill No- 5470703372 He also sent a number to call here in Turkey which the local post office in Brisbane gave him - +903124491000. My brother said that the pacakge will take about 4 days to arrive. On the package is my full address in Istanbul and my Turkish mobile number. Four days later I did not hear anything about the package. I thought that the package may arrive at the local post office in my area. So a week later I did visit this post office in Uskudar and the guy who I spoke to put in the tracking number on his computer and told me that the package is not in Turkey and maybe it will arrive the following week. The following week I went back to this local post office and was told that I need to go to the postal head office in an area called Acibadem. So I went to this post office and they put in the tracking number in their computers and found nothing. I asked one of them to call the number my brother gave me but this number was engaged. I spoke to another friend to call the number in Turkey and he finally said that someone spoke to him and said I need to wait another day and if I dont hear anything than I must write a petition to the head post office about the fact that I did not hear anything about the package. I still received no sms to date or a phone call from DHL - there was no letter or note from them requesting me to come to their office. My room mate receives DHL packages and they usually leave a sticker on the apartment door but nothing was left for my package. On Wednesday 11 March I decided to visit the DHL head office DHL Express Yalcin Kores Cad. No:20 34212 Yenibosna/Bagcilar Istanbul-Turkey I explained to someone there about the package my brother sent me and provided the tracking number and the waybill number. Then this female staff member told that the package had arrived on 21 Feb and that they have been trying to contact me. These are lies because there are no call logs on my phone from them and neither is there an sms from them. Then she said that they were getting ready to send the package back to Australia. If I wanted the package then I would have to pay a minimum fee - 20% of the total amount of the vitamins. But they will also investigate the original price of these vitamins and charge me an amount on this. And I have to get a doctors letter from my area stating that I need these vitamins like a prescription. All of this I had no idea about at all. There is nothing on their website about this. . So I told that I will not pay for the vitamins and will not get a doctors letter so they can send the pacakge back to Australia. Then she said I would have to sign letter confirming that I would like the pacakge to be sent back. She said she will send me the PDF letter to fill out and to send this back to her. Her email address is kategori3@dhl Later that afternoon I checked my email and found that this letter stated that the package was mistakely posted to me and therefore must be sent back. These are lies! So I wrote her back and that I refuse to lie and will not sign this letter. I have not heard from her. I have no idea where the package is and I have not seen it at all since it arrived in Istanbul. Nothing has been refunded.