I sent parcel a parcel with DHL in February which was collected in due time.
Their tracking shows that the parcel was collected but next day they had a "problem" with the delivery address.
The parcel cannot be found now.
When contacted the customer service, they claim that the parcel was never collected. When pointed out that your own tracking shows the opposite, answer: "Well, that is wrong. We wont refund anything"
Check the attached photo.
Needless to say, I will recover my money now via Small Claims Court. Will never ever again use these clowns!
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