If I could give less I certainly would, my parcel is now 7 days late for delivery and after 4 email attempts to customer care with no response, i'm none the wiser to where my item is!!! No call centre, no live chat and no resposibility to the client that the item is clearly no longer in their possession. Total waste of time and would never use them again!!! Thought MyHermes was bad, these are utterly terrible!!! DHL should be ashamed of themselves, aftre a cororate buy-out allowing UK Mail to rebrand under their banner still offering p#ss poor service and duty of care to their customers.