we received our delivery from Europe, it is an antique of Brass and Marble Clock, The parcel was delivered to me at my place of work when the driver was giving it to me his words were " it is not good packaging is it " as the box clearly was damaged in the way of ripped and dented with the bottom sagging. it is clear that the FRAGILE stickers HANDLE WITH CARE was not followed. as looking at the state it was thrown and shoved. so much so the Antique arrived Broken with the Glass of the clock face smashed the brass plinth at the bottom of the Mabel broke. the parcel did have foam protection on the key features so care was taken to secure the items. it is clear that manhandling was a cause of this whether at the airport or in Southampton ? I spoke to you tracking number on 08442480973 @ 7p per minute they then directed me to call another number being the customer services number on another 0844 number, i asked for a cheaper number and was told that was the only number. I then asked to be transferred and was told she can not do that. NOW i lodged complaint direct, although i believe it is intercepted so the CEO can not see how shocking his company is . I asked what they are going to do about the damaged antique which we have pictures of it previous condition and the condition now and also the lack of customer service in helping. We also own a company and export, and the funny thing is when i called the tracking number on Wednesday to chase the item the lady on the phone was more interested in signing up our company on a good deal with your deliveries than she was to tell us where the parcel was ! From experience DHL which i use or used to was fantastic in Germany where i use them but now i am having 2nd thoughts. so image shows there response. and please see the box which was RE packed in the Midlands depot, prior to delivery to us in Hampshire There initial reply >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> below Good afternoon xxxxxxxx, Thank you for your contact. I am so sorry to hear of the damage sustained to your shipment, this is certainly not the condition we expect any customer's shipment to be received in. Our internal records indicate that your shipment was repacked at our East Midlands gateway however this does not necessarily indicate that the damage was caused here, I regret we will be unable to determine precisely where in transit this happened. As DHL's shipping contract is held with your sender in Spain any claim for damage will need to be a matter of discussion between these two parties. I will ensure DHL Spain are aware of the condition your shipment was delivered in and that they reach out to your sender to begin the claims process. I would be most grateful if you can forward any photographs of the damage to me and I will forward this to DHL Spain. I would also recommend you to communicate with your sender directly as I understand your contract of shipping is held with them therefore any claim you wish to discuss will need to take place with them. With regards to your correspondence with our Customer Services, 0844 248 0844 is the correct telephone number to reach our Customer Service team however as a gesture of goodwill I would be happy to review the cost of your telephone calls to DHL. In order for me to do so please may I ask if you can forward me a copy of your itemized telephone bill? Once again I am so sorry you have had this experience. I look forward to hearing from you. Kind regards, Zxe Mxlxuxhxax-Bxoxn Customer Care Team