They never delivered our fathers special flowers ordered a month in advance from holland for his memorial service. The app and tracking just suddenly said no information available and no one responded to emails or the customer service calls. Very disappointed and given the choice would never use them as unreliable and appalling service. You can’t blame incompetent on The Covid situation, a packages scanned in the morning 15 min away from an address can’t suddenly be disappearing into thin air without explanation or an apology or a compensation. There should be fines for companies like this