Most incompetent delivery service we have ever dealt with. Provided DHL with all the necessary information for our international package to go through customs, they verified that they received the information and then "accidentally" returned it to the shipper in Hong Kong. They tried to stop it when I complained but did not follow through and the package was returned to the shipper. They then said that we would have to pay to have it shipped again and if we wanted a refund on the first shipping charges, we would have to have the shipper file a claim which could take 2 or more weeks. All this time waiting for products and losing customer sales because DHL can't get their act together. STAY AS FAR AWAY FROM DHL AS YOU CAN!!!!