On July 7, I order some items from a business. Two of the items shipped FedEx from one warehouse the other shipped by DHL from another. The zip code was entered incorrectly on both. I received the FedEx package the next day (a day early) even with the wrong zip code. On July 10, I received a notice that there was a hold on the DHL package and I needed to contact DHL for address information. Their customer service is on Arizona time so I could not call for a couple of hours after the notice. I called first thing in the morning and after being on hold for quite a while, I provided the correct address information and was told I would have the delivery the following Monday (I needed for the weekend or I would not have paid extra for expedited delivery). The following Monday, there was still a hold for address information so I called again and after another long on hold time, I was spoke to a rep that verified that the proper address information and said that I would have the package later in the day. Well, it never arrived and the tracking information never changed. The next day, July 14 (a full week after it was shipped) I called again and was on hold for quite a while. The rep I spoke with did not have the updated address information and had to update it again. She took my phone number and said that I would receive a call if there was a problem. No call, no package, No luck. Called again, (4th call to Customer service and learned was again asked for correct address information. Total time spent on call number 4 was over 45 minutes. Don't know if the issue is resolved or not. Complete incompetence.