You promised to pick up a parcel within a certain time slot but we weren’t informed of the time. As we were worried about this, we cancelled the collection by phone. The courier finally turned up ten minutes before the deadline but we had already appointed Fedex to pick it up and they turned up within one hour. So far we have a not received a refund from DHL. There is nowhere on their website to enable this. NEVER USING THEM AGAIN.
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