The lousiest courier company I ever came across. A parcel was sent from France to me at Chennai. The label was tampered on the way with the description as "document' and so the concerned employee (one Priyanka) began to harass me as well as the sender asking us to send the original invoices and other documents unduly delaying the delivery. The parcel is supposed to contain an iron tonic for a patient in Chennai and the parcel was held up by DHL at Bangalore with nasty phone calls and demands of more and more documents. After almost a month, the consignment is still with DHL Bangalore and meanwhile the patient died. It was not a commercial shipment but the incompetent, incorrigible staff continued to persist on sending the original invoices, etc. We sent the required documents promptly. After several phone calls and emails (to both the sender and recipient), finally they say the matter is passed on to the customs and "if no queries are raised by the customs it will be cleared within 48 hours." This experience speaks volumes about the efficiency of this bitchy courier company - DHL.