BE AWARE- Don’t spend a single dime on DHL services Disappointment Guaranteed Completely disjointed organization. Right hand don’t know what left hand is doing. The organization runs on mercy of the God. They don’t have process, people to handle your valued goods. I reached all the way to top- CEO but they are bunch of jokers who can’t help. My shipment has multiple boxes. Each box arrived via USA to Canada in different plane. Then they wait to all boxes to arrived for custom. Once custom done, it just get stuck in their warehouse for no reasons. The status update on the website shows - required additional info. No one will be able to tell what additional info. Then you are on mercy of someone sending an email asking something (only if you are lucky). Or you just run out of luck as there will be no one to help. You just get up every morning, spend end less hours on the phone with no real info., make sure you pray to the god because that can only come to rescue and wait for your lucky day. Unless you love the pain, there are many other options. Not sure with this kind of services, how this company get this big. They should not exist as their system is full of flaws. It is not because just this incident. When you looks closer, the company is built on worst tracking platform. I think I warned you enough. Decision is yours