I am only leaving one star as I am unable to leave anything less, believe me I would if I could. I sent my son some books to help with his studies as he had an exam coming up. I did not want to use Hermes as found them to be unreliable, however DHL are far worse. I paid via Paypal for the postal service, including collection and extra for guaranteed delivery the next day. What a joke that is. M I received two messages via email from DHL saying collection would be between 09.15 - 10.15, no-one came. Checked my phone, new email, collection now 1.15pm - 2.15pm, ok, no-one came. Checked my phone , new email, collection now 14.39 - 16.39, and yes you've guessed, no-one came. Tried to contact customer service, what a joke, the reference number they gave me is not recognised. WHAT !!! went to use live chat, no-one there, leave an email if live chat is not live, obviously live chat is well and truly dead. Sent three emails, will I Geta reply maybe in a weeks time. DO NOT USE THIS COMPANY... TOTAL DISGRACE