They should call themselves customer disservice. Right off the bat their website was refusing for me to choose to leave parcel in a safe place. On the phone they have an automated message saying "business as usual and weekends deliveries are happening. This is not the case.Delivery attempted while i am at work so i rescheduled and worked from home but had to go see a patient for an hour. I call CS and asked if i can ask for a more specific time or leave a message to the driver the agent said i can do that online "absolute rubbish". I sprinted behind the driver and called CS again and they said driver refused to come back. She said the delivery will automatically be reattempted on monday (again not true) i tracked it to find that it says recipient requested to pick up at depot (no words!) I requested it to be delivered on tuesday (today) because i was working from home that day. Showing online both arrival today and awaiting recipient to pick up at depot (which one exactly). CS agent said it's "weird" that it is showing both at the same time. Called the warehouse who told him that it was missed from the route and thus will not be delivered today. Earliest is the next morning. Requested to put in a complaint and the manager tried to retract that it was a glitch in their website and a mishap from their warehouse and that i put the request late. He did apologise but did absolutely nothing. Would not guarantee item being delivered before 12pm "i will request it but i am not personally at the warehouse to put it on the van". Basically an irresponsible negligent company.