Really poor service, this has happened to me for about 5 times already and only now I have finally decided to leave a review, I am not considering using DHL at all from now on. I will always use another possible shipment just avoid this disgusting company and not to pay money for people WHO do not respect their customers. They have only one job that they have to do and they can't even do that. SO today I was supposed to get a parcel between 3-5 I booked a day off to be at home and to receive it (it is for my business and very important) ( I respect my clients, not like DHL) so I was at home waiting for it, I didn't leave a house for a second I didn't hoover or cook just hear the bell. at 2 o'clock I receive a text saying ''I wasn't at home'' so I tried to call customer service to get this driver to come back, in return rude lady said she can't do anything to help, I tried to call again, another person told they will call the driver to see if he can return, and he hangs up on me, so tried to call again, and now they telling me that the driver came at (black door) and I wasn't here, bear in mind I have a glass door. So obviously he came to wrong address, so now when They know it was THEIR fault they still told me the driver will come back tomorrow, tomorrow I am not in and won't be able to receive it, also I waisted all my day waiting for nothing and on bonus, I took a day off just to receive it. Conclusion! if you want your parcel actually to be delivered and not to go through this mess and hassle use other shipping companies instead! what a nightmare!