I ordered a shed including delivery 25th November. I was advised of tracking numbers 9th December. By a week later the shed had not moved from "picked up". After multiple calls, messages and emails I was advised they would sort it out. I gave them the benefit of the doubt after reading other negative reviews but that turned out to be a bad decision. They then admitted that they could not deliver the shed because the freight company didn't deliver to my address, and that I would instead have to organise my own way of getting the shed. Naturally, I insisted on either confirmation it would be delivered as invoiced or my payment would be refunded. They admitted in writing and by telephone on 17th December that they had made a mistake and they would refund my money. Come 30th December, no refund. After phoning them, I'm told I have to wait until a shed I've never seen is returned by their own distribution company before a refund can be processed. I am now taking legal action to recover the cost of the shed plus legal costs. They made a bad transaction so much worse. Ruined a XMAS present and have held my money that they took in an instant for 6 weeks. Do NOT deal with this company, for an Aussie company they claim to be they obviously missed the lesson on what a fair go is.