“Dexter is fantastic. Havent had the delivery yet but so far the response times and ability to get in contact to discuss, i am Very impressed, it is a slick operation!”
“I purchased a shed from Easy Shed less than 18 months ago. Despite correct installation and following all recommended maintenance, it began to rust within the first year. By 18 months, the rust is so severe that the door is falling off.
I chose Easy Shed based on the impression that they offered a lifetime warranty, with no clear exclusions listed online. The “full warranty information” link on their site just leads to an email address. When I sought support, I was told rust isn’t covered and the issue was blamed on slab height. However, a previous smaller shed on the same slab lasted for years without issue- clearly indicating a product quality problem.
They initially promised a subsidised quote for replacement parts. After weeks of back-and-forth and resending the same part list multiple times, I received only a vague “ballpark” figure- more than 75% of the cost of a new shed- with no guarantee of longevity or firm pricing.
The entire experience has been slow, frustrating, and ultimately a waste of time. The warranty is misleading and the support lacking. If you’re looking for a durable product and a company that stands by its claims, I recommend looking elsewhere.
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*EDITED TO ADD REPLY TO INITIAL COMPANY RESPONSE RECEIVED TO GOOGLE REVIEW- SCREENSHOT IN PHOTOS*
Thank you for the reply, but as stated in my initial review, I’ve already been in contact with your support team (Ady was the customer support agent) for several weeks with no resolution. The dirt and debris now inside the shed are due to our small dog now entering through the hole pictured- this only occurred after the door frame began falling apart from rust. This was not an issue with the previous shed, which sat on the exact same slab for years without any sign of corrosion.
The real concern is the misleading promotion of a “lifetime warranty” on your website, with no clear exclusions are listed at the point of sale. Nowhere is it explained that rust- clearly a potential major structural issue in a steel shed- would not be covered. Especially in this instance where it occurred within 12 months.
It’s disappointing to be met with blame-shifting rather than transparency and support. I'm sharing this to help others make informed decisions. It would be prudent to at least ensure warranty terms are transparent at time of sale, rather than make empty promises.
*FURTHER ADDIT*
At the time of my initial review, I also posted a brief version of my experience on Easyshed’s social media posts (as Facebook reviews are turned off). Easyshed repeatedly deleted my comments from both Facebook and Instagram. I had seen other comments from customers reporting poor experiences and sheds falling apart — these have also since been removed. Easyshed has now blocked me on Facebook. This pattern of deleting and hiding genuine negative feedback further reflects their lack of transparency.”
“Rethink your options as easy shed are quick to deliver however very misleading in quality and how easy it is to assemble. 2/3 caprenters will not touch these sheds and the instructions are very misleadin.
I would not purchase again !”
“If your ordering a 2.35m height shed don't bother with bike hooks. You would think some customer care would kick in to advise these rack would be pointless on this size shed as we found out due to bikes having to hang off the ground putting pressure on shed wall. Clearly the rear wheels need to be touching the ground. Also concrete fixing 8 pack not needed as we have a rebated slab and these fixing and brackets cannot be used. Waste of $157, disappointed.”
“these are the worst flat pack item you will ever assemble. Absolute terrible , will take 2 tradesman at least 2 days to assemble the 3x3m gable shed. doors sag and don’t close. Walls are flimsy of the thinnest guage steel possible without any intermediate supports.
nothing is pre drilled, sheets are incorrect lengths, screws and washers are hopeless, the list goes on. If you have already paid for one, cut your losses and throw in straight in the bin.”
“I recently bought a garden shed from EasyShed and had to change my original order to something larger. Ryan was great super quick to respond and really accommodating throughout the whole process. Great customer service. Highly recommend EasyShed!”
