“I purchased a shed from Easy Shed less than 18 months ago. Despite correct installation and following all recommended maintenance, it began to rust within the first year. By 18 months, the rust is so severe that the door is falling off.
I chose Easy Shed based on the impression that they offered a lifetime warranty, with no clear exclusions listed online. The “full warranty information” link on their site just leads to an email address. When I sought support, I was told rust isn’t covered and the issue was blamed on slab height. However, a previous smaller shed on the same slab lasted for years without issue- clearly indicating a product quality problem.
They initially promised a subsidised quote for replacement parts. After weeks of back-and-forth and resending the same part list multiple times, I received only a vague “ballpark” figure- more than 75% of the cost of a new shed- with no guarantee of longevity or firm pricing.
The entire experience has been slow, frustrating, and ultimately a waste of time. The warranty is misleading and the support lacking. If you’re looking for a durable product and a company that stands by its claims, I recommend looking elsewhere.
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*EDITED TO ADD REPLY TO INITIAL COMPANY RESPONSE RECEIVED TO GOOGLE REVIEW- SCREENSHOT IN PHOTOS*
Thank you for the reply, but as stated in my initial review, I’ve already been in contact with your support team (Ady was the customer support agent) for several weeks with no resolution. The dirt and debris now inside the shed are due to our small dog now entering through the hole pictured- this only occurred after the door frame began falling apart from rust. This was not an issue with the previous shed, which sat on the exact same slab for years without any sign of corrosion.
The real concern is the misleading promotion of a “lifetime warranty” on your website, with no clear exclusions are listed at the point of sale. Nowhere is it explained that rust- clearly a potential major structural issue in a steel shed- would not be covered. Especially in this instance where it occurred within 12 months.
It’s disappointing to be met with blame-shifting rather than transparency and support. I'm sharing this to help others make informed decisions. It would be prudent to at least ensure warranty terms are transparent at time of sale, rather than make empty promises.
*FURTHER ADDIT*
At the time of my initial review, I also posted a brief version of my experience on Easyshed’s social media posts (as Facebook reviews are turned off). Easyshed repeatedly deleted my comments from both Facebook and Instagram. I had seen other comments from customers reporting poor experiences and sheds falling apart — these have also since been removed. Easyshed has now blocked me on Facebook. This pattern of deleting and hiding genuine negative feedback further reflects their lack of transparency.”
“Rethink your options as easy shed are quick to deliver however very misleading in quality and how easy it is to assemble. 2/3 caprenters will not touch these sheds and the instructions are very misleadin.
I would not purchase again !”
“If your ordering a 2.35m height shed don't bother with bike hooks. You would think some customer care would kick in to advise these rack would be pointless on this size shed as we found out due to bikes having to hang off the ground putting pressure on shed wall. Clearly the rear wheels need to be touching the ground. Also concrete fixing 8 pack not needed as we have a rebated slab and these fixing and brackets cannot be used. Waste of $157, disappointed.”
“these are the worst flat pack item you will ever assemble. Absolute terrible , will take 2 tradesman at least 2 days to assemble the 3x3m gable shed. doors sag and don’t close. Walls are flimsy of the thinnest guage steel possible without any intermediate supports.
nothing is pre drilled, sheets are incorrect lengths, screws and washers are hopeless, the list goes on. If you have already paid for one, cut your losses and throw in straight in the bin.”
“This pool pump shed is full of issues, including poor overall design, lack of quality control (corner folds were way off) and poor alignment of lid/lower folding sections. Perhaps the biggest problem is the lack of rainwater dispersal and open hinge joints that allow water ingress right where you don't want it.”
“Cheap materials waist of money the shed can barely hold it own weight the first wind that will hit it will tear it apart. Wouldn't recommend go somewhere else”
“It is so thin and flimsy a gentle breeze will have the door banging away if you don’t close it. If you prop it open it will work the prop off because it flexes so much. Stratco shed is more solid.”
“Just put up a little garden shed approx 1500x1900mm to house purely Xmas decos.
None of the wall nor the the roof for that matter was cut to specs. Luckily we’re handy enough to modify a cut and shut solution. Upon looking at the finished product, it was evident the framing was not suffice and would require aluminium flat lengths to create a spine /rigidity.
I hope they improve their product because I’ve never seen such an inferior product at a premium price.
Do Not Recommend!”
“Instructions were terrible, generic pack with bolts too long for doors that had to be cut with hacksaw, flimsy steel that started tearing, dangerous exposed edges, almost impossible to set up in alignment. Worst shed ice even bought. Tried to contact the company due to dissatisfaction - I'm getting no response. Do not buy there sheds. It took 4 days with 2 very handy people to set up. Waste of time and money”
“I ordered bike hooks, supposedly to fit my shed. When I received the hooks, I discovered that I could not fit them, and asked to return them for a refund. Their response was no, we don't accept accessories for refund as per policy. (What policy?) Try to sell them privately. I was happy to pay return freight, but these are 4 useless hunks of metal, for which I paid $200 and I would like to return them and get a refund.”
“Ordered a shed to be delivered to my 'Shipping' address. Somehow, Easy Shed website at checkout ticked it to be delivered to a hardware store 5 hours away. They have taken no responsibility and now if I want my shed, I need to pay the courier fees! Very very disappointed!”
“Worst shed ever had multiple leaking issues, they blamed the installers, the installers blamed them, third party said that this type of shed has defaults, Fair Trading could not help next step complaining to NCAT”
“This shed was a headache to assemble and I never would recommend this product to anyone. I’m so disappointed with Amazon for having this product in their catalog”
“This 3 x 3 was literally a headache to put together . The instructions were great but trying to screw it together was incredibly difficult as the screws didn't go through second sheets easily. Assembly of doors was tricky and gaps were good until we stood it up and the flimsy construction made doors drop. It's a shame the panels weren't made in there factory so we just need to screw together. Spend a bit more and get sturdier frames. The last thing we did was put the EASY SHED roof end cap on which at least gave us a laugh.
2 blokes, 2 full days. We're exhausted 😏👎🏻”
“Easy NOT. AVOID. AVOID. AVOID.
Flimsy construction panels & joining struts. Nothing is pre drilled. Panels don't align. Corners are not rolled & therefore can not be drilled together as shown in photos.
3x3 m shed took 5 guys to hold together to put up shed.
Do not waste your money.
This is not a bargain.”
“Beware, 4 months after reporting an issue with the product, where I feel it may effect the long term life of the product, and Ive given up with their after sales service! Still waiting. Their response was always, waiting on Andy the original installer to come back to them OR its with our team!! I finally gave them a deadline, of which they failed to respond. Realistically how long does it take a person to check their calendar and slot in an inspection!!
Then out of the blue nearly 5 months later, got a system generated text booking date from the installer, to come between Xmas and NY, now thats is really inconvenient. However I agreed, but them it was cancelled and another date made during that period, and the day before that also was cancelled, with no future date booked. Original install was August 2024 and nothing resolved.
Not forgetting to mention I was negotiating size/colour when there was an advertised offer of extra height for free, of which I indicated I would take up, but by the time all the details were finalised, they failed to honour the free deal as the order confirmation was only a couple of days after the offer ended, even though we were deciding size/colour during this period.
I was hesitant to be dealing with a website only and not a person, and now I wish I never went down this process.”
“Terrible - We have waited over a month and still have no shed. They were happy to take our money. Communication is very slow, and their replies to emails are dismissive and unhelpful. I would not recommend this company. I would give a 0 if I could.”
“The most dishonest corrupt company I have ever dealt with.
I placed an order for a shed $4370. I decided to cancel it two hours later because of the reviews. They spent 2 weeks delaying my refund until I threatened Rustin with legal action. They still charged me cancellation fee. Only deal with them if you don't want to see your money again.”
