“What a disappointing product and experience.
Firstly, no update on delivery. When I chased it up, I was told in a very short tone that 'it's not within the 10 days so there is no issue'. That's fine, however, generally when you receive a mailing code, you are updated...not with this product!
The product got delivered 13 working days after ordered...so outside of the 10 days.
The people who delivered were pretty much running away when I asked them if they can at least help me bring the shed into the house. It clearly said two people need to lift it, and two grown men had put it at my door.
So, I'm handy. Very handy. I've renovated parts of my house, never hired a handyman. The title of 'Easyshed', and their blurb, indicates there are '5 step easy assembly', meaning that the general public should be able to put this shed up.
Well, this is BS. It is worse than ikea furniture. At least ikea furniture is easy to put up, though their instructions aren't that clear.
With this product, not only are the instructions unclear, it is a NIGHTMARE to put up.
I spent THREE HOURS trying to put this shed up, and the pieces kept buckling. Seriously, how hard is it to pre-drill holes???!?!
I ended up hiring a beautiful gentleman from airtasker. I thought it would be another hour from what I had done. He ended up spending FIVE EXTRA HOURS putting the shed together. He pre-drilled holes. He bought different screws. He put in extra screws as a strong blow from someone's breath would have blown it away. He went to bunnings. He laughed at the name 'Easyshed'.
You think the discount on this shed is worthwhile, IT IS NOT!! You either pay with your blood (yep, blood ended up on the shed), tears, extra trips to bunnings, and A LOT OF unhappiness.
To make it worse, when I rang to provide feedback, on a non public forum, I 'live chat' with someone, who never responded to me, and I rang with a guarantee that my call would be returned in 10 minutes....that was 7 hours ago. Shockingly, I'm not holding my breath.
To call themselves an Australian company, when each call and live chat is clearly overseas is false advertising in my opinion.
So, here is my review.
Do not buy this product.
Do not engage this company.
Due not provide them your money, it is a waste.
For the love of god, use anyone else. Facebook marketplace, bunnings, the local guy on the corner. None could be worse than this company.”
“Still waiting on garden shed lost somewhere in transit over 3 months ago. Cant even communicate with a person as it goes to email service. Should have just replaced it. But instead have spent months trying to find 2 boxes that seemed to have disappeared.”
“Absolute rubbish. Fancy sending a shed to an area of NSW that is above the snow line with only 1 roof truss.And when you try to purchase additional trusses you get told by some arrogrant germ"we dont make them anymore". Shed is being rebuilt on a timber frame and I will never purchase any of you products ever again.”
“Nightmare!! Took a month to receive a shed ordered to QLD, then it was significantly damaged - shredded in a section. Absolutely shocking customer service trying to resolve, refund requested and rather than honouring this they have played games and used delay tactics (sending replacement sheets and offering accessories free as “goodwill” then reneging on that offer) & failed to escalate my complaints.. the list of poor customer experiences are endless & we still don’t have a resolution. I even sent a message via messenger to ask for escalation contacts in Australia and rather than replying, they blocked me from messaging there.
Avoid this company if you value quality product and service!”
“Absolute nightmare!! No markings on any of the pieces, customer support are always available to answer your questions but do not offer any support. The quality is ok but I would not recommend. These are not “easy sheds” by any stretch.”
“Easy Shed have no problem ringing you on a Sunday or anytime to help facilitate a sale, but once the money is in their bank any further service does not exist, including the delivery of purchased shed. We had a delivery date and time, on that day, the outsourced transport company advised they had "lost" the shed. So first I have lost time from work and second had to cancel labourers hired to erect shed the following day ( yet to receive the bill for this ). We then have the outsourced transport telling us one thing, Easy shed another, then received another call from a secondary outsourced deliverer from the original out sourced deliverer saying they have the shed and we have to come and pick it up from a depot no where near us ( and we paid over $400 to Easy Shed for delivery ) and that they have not been paid enough for delivery and even if they did we have to supply a forklift to unload.
Easy Shed have no idea what is going on, they appear to try and say whatever they think will get them off the phone quickest without having to take action. We have requested a refund and believe entirely reasonable in the circumstances, they are refusing, have advised there would be fees that we would have to pay if this occurred.
We have already started our complaint for refund with Fair Trading.”
“Wish i had read these reviews before purchasing a shed from Easy Shed. I opted for a $160 delivery to home because the free delivery was to a depo over 30km from me. Received a notice from the 3rd party freight company to inform me of the delivery date. Had my subfloor organised and few guys to help me up it up. It didn't show up. Arranged another delivery date and time. You guessed it, didn't turn up again. Three calls to Easy Shed not answer before someone called back. half hour on the phone and they couldn't get in contact with the freight company. Deplorable service, avoid at all cost and given the feedback on here I doubt I'll be receiving a cracker shed either. Note to self! ALWAY read reviews before you purchase.”
“Do not waste your time and money as this company will provide no customer support. Just take your money online and then make it impossible to communicate. Worst experience ever, wrong colour shed delivered, the delivery person dropped on the front lawn and ignored instructions to know when delivering to allow to place in secure spot. They took over a month to respond to my message about the delivery.”
“You need to get your order ABSOLUTELY correct. Easyshed DO NOT pick up the phone, DO NOT return your phone messages, and they DO NOT return your emails. Customer service? What customer service!
I wanted to make a change to my order within hours of placing my order. I made multiple phone calls & sent multiple emails all with no response or reply (I have all this documented).
The order was delivered to a holding depot, without the changes - Wrong Shed
Now, the holding depot is a partner of EasySheds, and even they could not contact Easy Sheds to discuss my order issue.
I was between a rock & a hard place. Unable to returnincorrect goods for refund as they are impossible to contact. So I reluctantly had no choice but to take the wrong shed.
The shed quality is fine, it's just the wrong shed. It felt like they purposfully do not respond - like "if I dont pick up the phone or respond to emails the problem will just go away".........
The way I felt I was treated through the entire process and the amount of time I spent trying to contact them was just appalling, and (if I could) would give the rating a "0 star".
I have just noticed - it seems the owner can respond to their reviews but not phone calls or emails (interesting).”
“Anything but easy to assemble this little aviary. Poor instructions, nothing pre-drilled. 10 hours to assemble (& I'm a licensed Motor Mechanic too). Definitely wouldn't buy again.”
“Certainly would NOT recommend this company.
Easy to take your order and money, unfortunately a terrible automated customer service model when chasing up your order that is 2 weeks overdue. Over promise and under deliver seems to be their model. Still waiting for answers and a shed 🙏”
“Worst company I have ever dealt with. Ordered a shed in October, it was never delivered. I requested a refund and they have refused to process it until they get the shed back even though they know I never received it. I have lodged a complaint with the department of Fair Trading and suggest anyone else who is having issues with this company do the same. The more people who lodge a complaint the better, this way something can be done to hopefully be done about them.”
“I ordered a shed including delivery 25th November. I was advised of tracking numbers 9th December. By a week later the shed had not moved from "picked up". After multiple calls, messages and emails I was advised they would sort it out. I gave them the benefit of the doubt after reading other negative reviews but that turned out to be a bad decision. They then admitted that they could not deliver the shed because the freight company didn't deliver to my address, and that I would instead have to organise my own way of getting the shed. Naturally, I insisted on either confirmation it would be delivered as invoiced or my payment would be refunded. They admitted in writing and by telephone on 17th December that they had made a mistake and they would refund my money.
Come 30th December, no refund. After phoning them, I'm told I have to wait until a shed I've never seen is returned by their own distribution company before a refund can be processed.
I am now taking legal action to recover the cost of the shed plus legal costs. They made a bad transaction so much worse. Ruined a XMAS present and have held my money that they took in an instant for 6 weeks.
Do NOT deal with this company, for an Aussie company they claim to be they obviously missed the lesson on what a fair go is.”
“Ordered my shed in August and got most of it within a month. Sure there were some scratches but that was ok.
However, my order was missing the 2 louvre windows I ordered.
When I called, I was told there was a delay and I should receive them in October. I was also told I would receive an email update. That never came. So I called again, same conversation, but still no louvred windows or updates.
Guess what I called again, and was told the same situation. Still waiting and no update.
So right now, I’m still waiting on the phone for an update. Apparently, the team is waiting for a manager to get back to them.
It would be great to speak to someone who could respond specifically to my order.
Overall, product ok, but follow up and communication is abhorrent.”
