“Bird owners- DO NOT BUY!
I recently purchased an easy shed as an aviary to house my 14y/o parrot. Setup was very difficult and materials scratched easily. 2 days later the shed blew over and my parrot escaped. Winds were no more than 30km/h at this time.”
“I am so sorry that I didn't read all of these reviews before I purchased a shed from these guys.
Parts of 3 different sheds turned up 4 weeks after they were meant to and all the communication, I had with easy shed was useless, they were rude and unhelpful.
After 12 months of trying to get it sorted and having no shed, I ended up taking all the odd pieces I was sent to the dump and went to bunnings and got a shed that was pretty much the same size for the same money. I lost money, I Know, but what else was I to do. I needed a shed and easyshed were useless. They had my money, and I had no shed. Please read all these reviews, the reviews on the easyshed website themselves i would not trust.”
“Don’t bother buying from this company!!
The shed didn’t turn up on the advised delivery date and went missing for a week!
Then after opening the boxes to assemble the shed we found most of the sheets damaged.
Dents, splits and scratches on most sheets.
After contacting them to advise of this I was told by Easyshed that they knowingly send out damaged shed sheets as usually the capping will cover it, but it doesn’t!
I have been trying to organise a return and refund for over a week and after numerous calls and emails, still no one in management has bothered getting back to me.
Zero after sales support!
Save yourself the hassle and buy elsewhere as this company is a complete rip-off.”
“For starters i bought this shed 12mths ago and never put it together. I guess i must have know something. I has been a nightmare nothing fits it is 65mm shorter than they state in in the useless instructions. They have hardly any tags on the parts no numbers on the panels at all, so it is up to you to workout which one goes were. Nothing is pre drilled no measurements in the instructions. 2 days and i am to where the front doors are to big to fit into the door jam. It looks like i may have to cut the panels down to make the door fit. I have never seen anything made this bad. I rang them and they had no one that works there that knows how to make the sheds up. So they gave me a number of a company that said they can make it up for $600 . and was not interested in helping me just wanted money to build it. This company is terrible STAY AWAY FROM THEM. Easy Shed hardly easy.”
“I usually don't give reviews but they are one of the worst company I have dealt with and I don't want other to have to go through the same experience. I wish I read the reviews before buying from them. I bought sheds from Bunnings in the past, at much cheaper price with great customer service. I went with them this time because they had a shed with the dimensions I wanted
Once they take your money, there is no customer service. When you manage to get through, it's someone from overseas who has no records of your purchase. I can't go in details as it will bring up too much anxiety. The shed I paid nearly $1000 for is still sitting in my veranda. Please avoid this company !”
“Easy Shed site offers "Free Delivery in metro area" Any suburb I type into their delivery tracker shows $99 delivery fee. They couldnt provide any suburb names that receive free delivery. Even the suburb they are located in charges for delivery. False advertising.”
“This is the absolute worst company to deal with. I won’t go into detail about the amount of trouble I had with them as I’d be here all day. I will simply say, the customer service is non existent, once they have your money you are left hanging. Don’t expect your shed to arrive when they say and pray they e packed all the parts required for assembly. The quality of the shed is average and difficult to assemble (just look on Airtasker for the number of people asking for help to assemble their Easy Shed.
If you are thinking of purchasing from them, DONT. Pay the extra money to another company. I wish I had.”
“I bought this from Easyshed website and engaged a builder to install it. Unfortunately, I engaged the builder after I had placed the order online. He warned me that in his experience, Easyshed will always forget some components. Lo and behold, they forgot a couple of critical components. It took them a fair bit of time and follow ups to organise replacements. They maintain little to no track record of previous issues, so every tme you call them, you have to go through the process of explaining the issue, urgency. This required the builder to come twice and he charged me extra monies to do so. Their delivery company is another piece of work. Agreed on a delivery date, I called a day in advance and they confirmed it is coming through. Next day, it does not show up - comes late.
Once installed - it blew away in a few weeks. This was installed for a house that I had put on the market to sell. The buyer insisted that I get a like for like replacement. Left with no option, I ordered it again, and this time, the delivery company called me in advance to tell me - they had damaged the delivery. I was on phone again with Easyshed, who said, you must take delivery and fill out the form to tell us which components have been damaged and they will organise replacements. I provided photos, which I understood were also provided to them by the delivery company, still refuse to replace anything until I take delivery and confirm all issues at one go. I asked them to organise disposal of the damaged pieces, which they flatly refused. I stopped talking to them, as it was causing me so much agony and stress. All with the settlement date approaching. I paid monies through the builder to get replacements organised myself and dispose off the old damaged shed and replace alternate parts. They had a 100% rate of a horrid experiences with me. I strongly recommend - stay away from them. I spent close to $5,000 with them for two garages, both - gave me grief. I write this review to warn people to stay away.
As an update - after posting the review I received a call from Easyshed. The caller attempted to understand the experience and offered $400 as compensation and suggested that I change my review. This I flatly refused. They tried to convince me that this not the experience that most people have with them. Regardless of what they feel about it, I bought two sheds from them and had poor experience both times. I am not even getting into the quality of their sheds and design, as I don't want to get into a technical issue on design - as I am not qualified enough for it. They also seemed to suggest it is not their policy to insist that customers shoulder the responsibility of disposal of damaged items. Policy or not, that is exactly what I was told. Frankly, the call just made me feel like an attempt to offer compensation because I wrote the review and they perhaps were willing to offer me compensation with a request that I amend my review (it was not a pre condition to compensation, but a suggestion of quid-pro-quo).”
“Customer service is VERY poor. I have called 4 times in 5 days only to be told leave a message and we’ll get back to you ASAP, Well I did, They didn’t.
I can’t comment on the quality of the shed, or ease of construction as the shed was delivered two bits missing. I’m trying to get in touch so that they can be replaced”
“Buyer Beware. 1 month later still waiting for my shed your a joke with reviews it's not 5 star your kidding yourself. how many comments have you taken down yeah that's right you have something to HIDE.
I supported this business as they claim they are Australian but you've taken my money and not given me my shed and it's been a month. Each time I contact im told its coming next week and next week comes and nothing then I contact again and they say next week. This has happened 3 times and I've waited the 48hours for dispatch and the 14 days they claim it takes in the website but STILL NO SHED. BUT YOUR HAPPY TO TAKE MY MONEY AND I BET THIS REVIEW WILL BE TAKEN DOWN LIKE YOU HAVE DONE BEOFRE TO OTHER CUSTOMERS”
“What a disappointing product and experience.
Firstly, no update on delivery. When I chased it up, I was told in a very short tone that 'it's not within the 10 days so there is no issue'. That's fine, however, generally when you receive a mailing code, you are updated...not with this product!
The product got delivered 13 working days after ordered...so outside of the 10 days.
The people who delivered were pretty much running away when I asked them if they can at least help me bring the shed into the house. It clearly said two people need to lift it, and two grown men had put it at my door.
So, I'm handy. Very handy. I've renovated parts of my house, never hired a handyman. The title of 'Easyshed', and their blurb, indicates there are '5 step easy assembly', meaning that the general public should be able to put this shed up.
Well, this is BS. It is worse than ikea furniture. At least ikea furniture is easy to put up, though their instructions aren't that clear.
With this product, not only are the instructions unclear, it is a NIGHTMARE to put up.
I spent THREE HOURS trying to put this shed up, and the pieces kept buckling. Seriously, how hard is it to pre-drill holes???!?!
I ended up hiring a beautiful gentleman from airtasker. I thought it would be another hour from what I had done. He ended up spending FIVE EXTRA HOURS putting the shed together. He pre-drilled holes. He bought different screws. He put in extra screws as a strong blow from someone's breath would have blown it away. He went to bunnings. He laughed at the name 'Easyshed'.
You think the discount on this shed is worthwhile, IT IS NOT!! You either pay with your blood (yep, blood ended up on the shed), tears, extra trips to bunnings, and A LOT OF unhappiness.
To make it worse, when I rang to provide feedback, on a non public forum, I 'live chat' with someone, who never responded to me, and I rang with a guarantee that my call would be returned in 10 minutes....that was 7 hours ago. Shockingly, I'm not holding my breath.
To call themselves an Australian company, when each call and live chat is clearly overseas is false advertising in my opinion.
So, here is my review.
Do not buy this product.
Do not engage this company.
Due not provide them your money, it is a waste.
For the love of god, use anyone else. Facebook marketplace, bunnings, the local guy on the corner. None could be worse than this company.”
“Still waiting on garden shed lost somewhere in transit over 3 months ago. Cant even communicate with a person as it goes to email service. Should have just replaced it. But instead have spent months trying to find 2 boxes that seemed to have disappeared.”
“Absolute rubbish. Fancy sending a shed to an area of NSW that is above the snow line with only 1 roof truss.And when you try to purchase additional trusses you get told by some arrogrant germ"we dont make them anymore". Shed is being rebuilt on a timber frame and I will never purchase any of you products ever again.”
“Nightmare!! Took a month to receive a shed ordered to QLD, then it was significantly damaged - shredded in a section. Absolutely shocking customer service trying to resolve, refund requested and rather than honouring this they have played games and used delay tactics (sending replacement sheets and offering accessories free as “goodwill” then reneging on that offer) & failed to escalate my complaints.. the list of poor customer experiences are endless & we still don’t have a resolution. I even sent a message via messenger to ask for escalation contacts in Australia and rather than replying, they blocked me from messaging there.
Avoid this company if you value quality product and service!”
“Absolute nightmare!! No markings on any of the pieces, customer support are always available to answer your questions but do not offer any support. The quality is ok but I would not recommend. These are not “easy sheds” by any stretch.”
“Easy Shed have no problem ringing you on a Sunday or anytime to help facilitate a sale, but once the money is in their bank any further service does not exist, including the delivery of purchased shed. We had a delivery date and time, on that day, the outsourced transport company advised they had "lost" the shed. So first I have lost time from work and second had to cancel labourers hired to erect shed the following day ( yet to receive the bill for this ). We then have the outsourced transport telling us one thing, Easy shed another, then received another call from a secondary outsourced deliverer from the original out sourced deliverer saying they have the shed and we have to come and pick it up from a depot no where near us ( and we paid over $400 to Easy Shed for delivery ) and that they have not been paid enough for delivery and even if they did we have to supply a forklift to unload.
Easy Shed have no idea what is going on, they appear to try and say whatever they think will get them off the phone quickest without having to take action. We have requested a refund and believe entirely reasonable in the circumstances, they are refusing, have advised there would be fees that we would have to pay if this occurred.
We have already started our complaint for refund with Fair Trading.”
“Wish i had read these reviews before purchasing a shed from Easy Shed. I opted for a $160 delivery to home because the free delivery was to a depo over 30km from me. Received a notice from the 3rd party freight company to inform me of the delivery date. Had my subfloor organised and few guys to help me up it up. It didn't show up. Arranged another delivery date and time. You guessed it, didn't turn up again. Three calls to Easy Shed not answer before someone called back. half hour on the phone and they couldn't get in contact with the freight company. Deplorable service, avoid at all cost and given the feedback on here I doubt I'll be receiving a cracker shed either. Note to self! ALWAY read reviews before you purchase.”
